Privacy policy
Last Updated: January 5, 2026
LA JOLLA HALE GLOBAL SHOP operates this store and website (including all related information, content, features, tools, products, and services) and provides customers with a curated shopping experience (the “Service”). LA JOLLA HALE GLOBAL SHOP is powered by Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transactions through the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or information that has been anonymized so that it cannot identify an individual. Depending on how you use the Service, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from such information).
Contact Information
Includes your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Includes credit card information, debit card information, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information
Includes username, password, security questions, and account preferences or settings.
Transaction Information
Includes products you view, products added to your cart, products added to your wishlist, purchases, returns, exchanges, cancellations, and your transaction history.
Communications With Us
Includes information contained in communications with us, such as when you contact customer support.
Device Information
Includes information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Includes information about how you interact with the Service, such as how and when you access the Service and how you navigate within it.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you
For example, when you create an account, visit or use the Service, contact us, or otherwise provide your personal information.
Automatically through the Service
For example, from your device when you use our services or visit our website, including through cookies and similar technologies.
From our service providers
For example, when they collect or process your personal information on our behalf to provide certain technologies or services.
From our partners or other third parties
How We Use Your Personal Information
Depending on how you interact with us and the Service, we may use personal information for the following purposes.
Providing, Customizing, and Improving the Service
We use your personal information to provide the Service to you. This includes fulfilling our contract with you, processing payments, managing your orders, remembering your preferences and interests, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions, creating and managing accounts, arranging delivery, facilitating returns and exchanges, enabling product reviews, and recommending products based on your purchase history to provide a personalized shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes. For example, we may send marketing communications by email, text message, or mail, and display advertisements within the Service or on other websites based on your previous purchases, items placed in your cart, or other usage of the Service.
Security and Fraud Prevention
We use personal information to verify accounts, provide secure payment and shopping experiences, detect, investigate, or respond to fraud, illegal activities, or malicious behavior, and maintain the security of the Service. If you register for an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access information with others.
Communicating With You
We use personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws, respond to lawful requests from law enforcement or government authorities, participate in civil discovery or litigation, investigate potential violations of our policies or Terms of Service, and protect our rights and the rights of our users.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:
Sharing with Shopify and vendors that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping services.
Sharing with business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your activity across different merchants and websites. Our marketing partners use your information according to their own privacy policies.
Sharing when you instruct, request, or consent to disclosure to a third party, such as for product shipping or when using social media integrations or login features.
Sharing with our affiliates or companies within our corporate group.
Sharing in connection with business transactions such as mergers or bankruptcy, to comply with legal obligations (including responding to subpoenas or warrants), to enforce our policies, or to protect our rights, our users, or others.
Relationship With Shopify
The Service is hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Service to help provide and improve the Service. Information you submit may be transferred to Shopify and third parties located outside your country of residence. We may also use certain enhanced Shopify features that incorporate data from interactions between you, our store, other merchants, and Shopify. In such cases, Shopify is responsible for the processing of personal information and will respond to requests regarding your rights related to such processing. To learn more about how Shopify uses your personal information and your rights, please visit Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal.
External Services and Links
The Service may include links to websites or platforms operated by external services. If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies and terms. We are not responsible for the privacy practices or content of those sites.
Children’s Data
The Service is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so that we can delete the information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age as defined by applicable law.
Security and Retention of Information
No security measures are completely secure, and we cannot guarantee absolute security. Information transmitted to us may not always be secure during transmission. We recommend avoiding sending sensitive information through insecure communication channels.
The retention period for personal information varies depending on factors such as maintaining your account, providing services, complying with legal obligations, resolving disputes, and enforcing agreements or policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information:
Right to Access
You may request access to personal information we hold about you.
Right to Delete
You may request that we delete your personal information.
Right to Correct
You may request correction of inaccurate personal information.
Right to Data Portability
You may request a copy of your personal information and request that it be transferred to another service where applicable.
Right to Opt Out of the Sale or Sharing of Personal Information for Targeted Advertising
Depending on your location, you may have the right to opt out of the sale or sharing of personal information for targeted advertising purposes.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time using the unsubscribe link in the email. Even if you unsubscribe, we may still send non-promotional communications related to your account or orders.
You can exercise these rights by contacting us through the contact information provided on the Service. For more information about how Shopify processes personal information, please visit https://privacy.shopify.com/en
We will not discriminate against you for exercising your rights. In some cases, we may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Please note that your personal information may be transferred, stored, and processed outside your country of residence. When transferring personal information outside the European Economic Area or the United Kingdom, we rely on approved transfer mechanisms such as Standard Contractual Clauses where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons. The revised policy will be posted on this website with an updated “Last Updated” date.
Contact
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us through our contact form.