Shipping policy
1.Shipping
LA JOLLA HALE GLOBAL SHOP offers shipping within Japan and to international destinations.
We will select the most appropriate shipping method depending on the order details and delivery destination.
2.Shipping Destinations
Japan
United States
China
Other countries or regions designated by our company
Please note that shipping may not be available to certain countries or regions.
3.Estimated Delivery Time
Delivery times are estimates only.
Japan (Domestic Shipping)
Approximately 5–10 business days
International Shipping
Approximately 7–14 business days
International orders are shipped via FedEx International Priority.
Some items may require production, size adjustments, or quality inspection, which may result in additional processing time.
Delivery may be delayed due to customs clearance, weather conditions, shipping carrier operations, holidays, or other circumstances.
Delivery times are estimates only and are not guaranteed.
4.Shipping Carriers
Shipping Carriers
Depending on the destination, we use the following shipping carriers:
Japan (Domestic Shipping)
Yamato Transport
International Shipping
FedEx International Priority
To ensure reliable and timely delivery, all international orders are shipped via FedEx International Priority.
Customers cannot choose a shipping carrier.
5.Shipping Fees
Shipping fees vary depending on the order contents, destination, and package weight.
Please check the shipping fee displayed at checkout.
6.Customs Duties, Import Taxes, and Clearance Fees (International Shipping)
For international shipments, customs duties, import taxes, and customs clearance fees may apply.
All such charges are the responsibility of the customer.
Orders cannot be canceled or returned due to customs duties or import taxes.
7.Incorrect Shipping Information
If a package is returned due to an incorrect address, incomplete information, or prolonged absence of the recipient, the customer will be responsible for the cost of reshipping the item.
8.Shipping Risks and Delays
Once the product has been handed over to the shipping carrier, ownership of the product and the risk of loss or damage during transit are transferred to the customer.
We may not be responsible for delays, loss, or damage caused by the shipping carrier.
9.Split Shipments
If multiple items are ordered, we may ship them separately depending on stock availability or logistics conditions.
In such cases, additional shipping fees will generally not be charged.
10.Contact
For inquiries regarding shipping, please contact us through our contact form.